Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenlanternpizzas.digital, place orders, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile applications, online ordering platforms, in-store interactions, marketing communications, and any related services (collectively, the "Services").

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We provide pizza and related food products through our website, online ordering systems, and physical locations.

For any privacy-related questions, concerns, or requests, please contact us using the information provided above or refer to the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we may collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, sign up for promotions, or contact us, you may voluntarily provide us with the following types of personal information:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and other contact details.
• Account Credentials: Username and password for your online account.
• Payment Information: Credit card details, debit card details, billing address, and other financial information. Note that payment card data is processed by our secure, third-party payment processors and is not stored on our servers.
• Order Information: Details of products you have ordered, dietary preferences, special instructions, and order history.
• Communications: Any messages, feedback, reviews, complaints, or other communications you send to us via email, web forms, or social media.
• Promotional and Survey Information: Your responses to surveys, competitions, sweepstakes, or promotional offers you choose to participate in.
• Loyalty Program Information: Points accumulated, rewards redeemed, and participation history if you enroll in our loyalty or rewards program.

2.2 Information We Collect Automatically

When you access and use our website and Services, we automatically collect certain technical and usage data, including:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on each page, referral URL, search queries entered on our site, and other interaction data.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data from your device to facilitate delivery services or locate nearby store locations.
• Log Data: Server logs, error reports, and diagnostic data related to your use of our Services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please see Section 7 (Cookies and Tracking Technologies) for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook or Google) to our Services, or if you interact with our social media pages, we may receive information such as your name, profile photo, and email address from those platforms.
• Third-Party Ordering Platforms: If you place an order through a third-party food delivery service or aggregator (such as DoorDash, Uber Eats, or Grubhub), we may receive order information and contact details from those platforms.
• Marketing Partners: We may receive information about potential customers from marketing partners or data aggregators to help us reach new audiences.
• Analytics Providers: We may receive aggregated or pseudonymized data from analytics providers to help us understand user behavior and improve our Services.

3. How We Use Your Information

We use the information we collect for the following purposes, based on legitimate business interests, contractual necessity, legal obligations, and, where applicable, your consent:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including managing delivery and pickup logistics.
• Creating and managing your account on our website.
• Processing payments and sending payment confirmations.
• Communicating with you about your orders, including order confirmations, status updates, and delivery notifications.
• Administering our loyalty rewards program and managing any promotions, discounts, or special offers.
• Providing customer support and responding to your inquiries, complaints, or feedback.

3.2 Improving Our Products and Services

• Analyzing usage patterns and trends on our website to understand how customers interact with our Services and identify areas for improvement.
• Conducting research and analysis to better understand customer preferences and develop new menu items or service features.
• Testing new features, layouts, and functionality of our website and digital platforms.
• Monitoring the technical performance of our website and resolving technical issues.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our products and services, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• Displaying personalized advertisements and promotions on our website and on third-party platforms based on your interests and browsing behavior.
• Conducting marketing campaigns and measuring their effectiveness.
• Inviting you to participate in surveys, contests, or promotional events.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes, including requests from law enforcement or regulatory authorities.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and investigating fraudulent activity, unauthorized access, and other illegal or harmful conduct.
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, employees, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, such as:

• Payment processors to handle credit and debit card transactions securely.
• Delivery and logistics partners to fulfill your food orders.
• Website hosting, cloud storage, and information technology service providers.
• Email marketing and communications platforms.
• Customer relationship management (CRM) software providers.
• Analytics providers such as Google Analytics.
• Advertising networks and social media platforms for targeted marketing.
• Customer support and helpdesk solution providers.

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Business Transfers

If Green Lantern Pizza undergoes a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information through a notice on our website or by email.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or respond to a valid legal process.
• Protect and defend the rights or property of Green Lantern Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or members of the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Payment Security: Payment card information is processed using PCI DSS (Payment Card Industry Data Security Standard)-compliant systems. We do not store full credit or debit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need access to perform their job functions, and all such individuals are bound by confidentiality obligations.
• Secure Storage: Data is stored on secure servers with industry-standard security configurations, including firewalls and intrusion detection systems.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to ensure continued security.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities as required by applicable law in the event of a data breach.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable federal and state law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law. We do not sell your personal information in the traditional sense; however, some of our advertising and analytics activities may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes specified by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality based on your exercise of these rights.

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we provide the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You may request that we delete your personal information, subject to certain exceptions (such as where we are required to retain the information by law or to fulfill an existing order).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: greenlanternpizzas.digital

We will respond to your request within 45 days of receiving it. If we require additional time (up to 90 days), we will notify you of the extension within the initial 45-day period. We may require you to verify your identity before processing your request by asking you to confirm certain information associated with your account or order history. We will only use the information you provide for the purpose of verifying your identity.

You may designate an authorized agent to make a request on your behalf. Authorized agents must provide proof of their authority to act on your behalf, and we may still require you to verify your own identity directly with us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites function more efficiently and to provide information to the owners of the website. Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

7.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off. They include cookies that enable you to log in, add items to your cart, and complete an order.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use tools like Google Analytics to gather this data to improve our Services.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your preferred language or delivery address) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests, both on our website and on third-party websites. They also help us measure the effectiveness of our advertising campaigns.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies or to receive a notification before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about how we use cookies and how to manage your cookie preferences, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria we use to determine data retention periods include:

Once personal information is no longer required, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate your information and prevent further processing until deletion becomes possible.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect, use, or disclose personal information from children under 13 years of age without prior verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt action to remove such information from our systems.

We also encourage parents and guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information on our website or any other website without parental permission.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and all of our data processing activities are primarily conducted within the United States. If you are accessing our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws of the United States and other countries may differ from those in your country of residence. By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this Privacy Policy.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy regardless of where it is processed. Where we transfer data to third-party service providers located outside the United States, we require those providers to maintain appropriate security standards consistent with applicable data protection laws.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, third-party ordering services, and advertising partners. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party website you visit.

The inclusion of a link to a third-party website on our platform does not imply our endorsement of that website or its privacy practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to Do Not Track signals in a standardized way, as there is no universally accepted standard for how websites should respond to such signals. We will continue to monitor developments in DNT technology and update our practices accordingly.

California residents may also use the Global Privacy Control (GPC) signal to exercise their right to opt out of the sale or sharing of their personal information. If we receive a verifiable GPC signal from your browser, we will treat it as a request to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.

13. Applicable Law and Regulatory Compliance

Green Lantern Pizza operates in the United States and complies with applicable federal and state privacy laws, including but not limited to:

• Federal Trade Commission (FTC) Act: We adhere to FTC guidelines regarding unfair or deceptive acts or practices in connection with the collection and use of consumer data.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the privacy rights of California residents as described in Section 6 of this policy.
• Children's Online Privacy Protection Act (COPPA): We comply with COPPA requirements regarding the collection of personal information from children under the age of 13.
• CAN-SPAM Act: Our marketing email communications comply with the CAN-SPAM Act, including providing clear opt-out mechanisms.
• Payment Card Industry Data Security Standard (PCI DSS): Our payment processing practices comply with PCI DSS requirements to protect your payment card information.

As privacy laws continue to evolve across states in the United States, we will update our practices as necessary to remain compliant with applicable state privacy laws, including laws enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states that have enacted comprehensive consumer privacy legislation.

14. How to File a Complaint

If you have a complaint or concern about how we handle your personal information, we encourage you to contact us first using the contact information below. We take all privacy complaints seriously and will respond to your complaint promptly.

If you are not satisfied with our response, or if you believe that we are not processing your personal information in compliance with applicable law, you may file a complaint with relevant regulatory authorities:

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection agency in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents – California Privacy Protection Agency (CPPA)

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 California Attorney General

You may also file a complaint with the California Attorney General's Office:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

14.4 Other State Attorneys General

Residents of other states may contact their respective state Attorney General's office to report concerns about privacy violations. Contact information for each state's Attorney General can be found through the National Association of Attorneys General at www.naag.org.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date.
• Where required by law, notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are dedicated to addressing your privacy inquiries promptly and thoroughly.

When contacting us about a privacy matter, please include your full name, contact information, and a detailed description of your inquiry or request so that we can respond to you efficiently. We will endeavor to respond to all privacy-related inquiries within 30 business days.