Refund Policy

Effective Date: April 2, 2026 | Last Updated: April 2, 2026

Please read this Refund Policy carefully before placing any order through our website at greenlanternpizzas.digital or through any other ordering channel we operate. By placing an order with Green Lantern Pizza, you agree to the terms outlined in this policy. This policy is governed by the laws of the United States and applicable state consumer protection regulations, including the Federal Trade Commission (FTC) Act.

1. General Overview

Green Lantern Pizza operates as a food service business dedicated to providing customers with freshly prepared pizzas and related food items. Because our products are perishable and made to order, our refund policy is specifically designed to address the unique nature of food service transactions. We handle all refund, replacement, and complaint requests on a case-by-case basis, always striving to reach a fair and reasonable resolution for our customers.

This policy applies to all orders placed through our official website (greenlanternpizzas.digital), over the phone, or through any third-party platform authorized by Green Lantern Pizza. If you placed your order through a third-party delivery service, additional terms from that platform may also apply.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong toppings, wrong size, or wrong item entirely).
• Missing Items: One or more items from your order were not included in your delivery or pickup order.
• Poor Food Quality: The food you received was undercooked, overcooked, spoiled, or otherwise not fit for consumption upon delivery or pickup.
• Food Safety Concerns: You discovered a foreign object or contaminant in your food.
• Significant Delivery Delays: Your order arrived considerably later than the estimated delivery time and the food quality was compromised as a result.
• Order Not Received: Your order was marked as delivered but was never received, and this is confirmed after investigation.
• Duplicate Charges: You were charged more than once for a single order due to a technical or billing error.

To be eligible for a refund, you must meet the timeframe requirements described in Section 3 below, and you must provide adequate documentation of the issue where applicable.

3. Timeframes for Refund Requests

Timely reporting is essential for food-related complaints. Green Lantern Pizza requires that refund requests be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund or replacement. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is any issue.

4. Non-Refundable Items and Situations

The following situations and items are generally not eligible for a refund:

• Orders that have been fully consumed before a complaint is filed, unless a food safety issue is identified.
• Requests based on personal preference or taste (e.g., "I don't like the flavor") when the item was prepared correctly as ordered.
• Incorrect orders resulting from a customer's own ordering error (e.g., selecting the wrong size, wrong toppings, or wrong item).
• Promotional, discounted, or complimentary items provided free of charge.
• Delivery fees charged by third-party delivery platforms (these are governed by the respective platform's policies).
• Tips paid to delivery drivers.
• Orders affected by circumstances beyond our control, such as extreme weather events, natural disasters, or widespread service outages.
• Requests submitted beyond the applicable reporting timeframe.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow the steps outlined below. Following these steps carefully will help us process your request as quickly and efficiently as possible.

Step 1: Gather Your Order Information

Before contacting us, please have the following information ready:

• Your full name and contact information
• Your order number or confirmation number
• The date and time the order was placed
• The date and time the order was received
• A clear description of the issue

Step 2: Document the Issue

Where possible and applicable, take clear photographs or videos of the issue (e.g., a photo of an incorrect item, a missing item, or a quality concern). This documentation can significantly expedite our review process and help us improve our service.

Step 3: Contact Green Lantern Pizza

Reach out to our customer support team using one of the following methods:

• Email: [email protected]
• Website: greenlanternpizzas.digital

Please include your order information, a description of the issue, and any supporting photos or documentation in your initial message to avoid back-and-forth communication delays.

Step 4: Await Confirmation

Once we receive your refund request, our customer service team will send you a confirmation acknowledgment within 1 business day. This confirmation will include a reference number for your request.

Step 5: Review and Resolution

Our team will review your request and all supporting documentation. We will then contact you with a resolution, which may include a full refund, partial refund, store credit, or replacement order, as appropriate based on the circumstances.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to be returned to you depends on your original payment method. Please refer to the table below for estimated processing times:

Please note that while we process refunds promptly on our end, additional time may be required by your bank or payment provider before the funds appear in your account. These timelines are outside of our control. If you have not received your refund after the maximum estimated timeframe, please contact your bank first, and then reach out to us if the issue persists.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of your order was incorrect or missing (e.g., one item out of a multi-item order was wrong).
• A food quality issue affected only part of your order.
• You have already consumed a portion of the order before identifying a problem.
• The issue was a minor deviation from your order that did not significantly impact your overall experience.
• A delivery delay occurred that partially compromised the quality of some but not all items.

The amount of a partial refund will be determined by our customer service team based on a fair assessment of the value of the affected items relative to your total order value. We will always communicate the proposed refund amount to you clearly before processing.

8. Exchange and Replacement Policy

In many cases involving incorrect or poor-quality orders, we may offer to replace your order rather than issue a monetary refund. Replacement orders are subject to the following conditions:

• Replacement orders are available for in-store pickup or delivery, depending on your original order type and location availability.
• We reserve the right to offer a replacement order as an alternative to a monetary refund for issues related to incorrect or missing items, at our discretion.
• If you prefer a monetary refund over a replacement, please indicate this clearly when submitting your request, and we will assess your request on its merits.
• Replacement orders will be prepared and dispatched with priority once the replacement is approved.
• In cases involving food safety concerns, we will always prioritize a refund over a replacement, and we will also conduct an internal review to prevent recurrence.

We believe that in most cases, a fresh replacement order is the fastest and most satisfying resolution. However, we are always willing to work with you to find the option that best suits your needs.

9. Cancellation Policy

Because our food is freshly prepared to order, our ability to accommodate cancellations is time-sensitive. Please review our cancellation terms carefully:

9.1 Cancellations Before Preparation Begins

If you wish to cancel your order and the preparation has not yet begun, you are entitled to a full refund. Please contact us immediately after placing your order if you need to cancel. Time is critical, as food preparation often begins within minutes of order confirmation.

9.2 Cancellations After Preparation Has Begun

Once food preparation has started, we are unable to cancel the order or issue a full refund, as ingredients have already been used and labor has been invested. In such cases, we may, at our discretion, offer a partial refund or store credit depending on the stage of preparation.

9.3 Cancellations After Dispatch for Delivery

Orders that have already been dispatched for delivery cannot be canceled. If you are not present to receive the delivery, you will still be charged for the order in full, and the order will not be eligible for a refund under standard circumstances.

9.4 How to Cancel

To request a cancellation, contact us immediately via email at [email protected] or through our website at greenlanternpizzas.digital. Please include your order number and the reason for cancellation in your message.

10. Dispute Resolution Process

We are committed to resolving all refund-related disputes fairly and efficiently. If you are not satisfied with the resolution provided by our customer service team, you may escalate your concern through the following process:

Step 1: Internal Escalation

Request that your complaint be escalated to a senior customer service manager. You can do this by replying to your existing support email thread and requesting escalation. A manager will review your case within 2 to 3 business days and provide a final internal resolution.

Step 2: Chargeback Through Your Bank

If you believe you were charged in error and our internal resolution has not addressed your concern, you have the right to dispute the charge with your bank or credit card provider. Under the Fair Credit Billing Act (FCBA) and applicable consumer protection laws in the United States, consumers have the right to dispute billing errors with their financial institutions. Please note that initiating a chargeback without first attempting resolution with us may result in additional processing delays.

Step 3: Consumer Protection Agencies

If you feel your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection and deceptive business practice complaints.
• Better Business Bureau (BBB): www.bbb.org — for business dispute mediation.
• Your state's Attorney General Office — for state-level consumer protection issues.

11. Store Credit Policy

In some situations, Green Lantern Pizza may issue store credit as an alternative resolution. Store credit issued by Green Lantern Pizza:

• Is valid for use on future orders placed through greenlanternpizzas.digital or other authorized ordering channels.
• Is non-transferable and cannot be exchanged for cash.
• Is valid for a period of 90 days from the date of issuance, unless otherwise stated.
• May not be combined with other promotional offers or discount codes, unless explicitly permitted.

12. Policy Modifications

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon publication on our website at greenlanternpizzas.digital. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions about this policy, or any other customer service concerns, please contact us using the information below:

This Refund Policy was last updated on April 2, 2026, and is effective as of the same date. This policy is intended to comply with applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act. For California residents, additional rights may apply under the California Consumer Privacy Act (CCPA/CPRA) and related state consumer protection statutes.